CUSTOMER SUCCESS: PeoplesBank Invests in BMC Software to Improve IT Customer Service

BOSTON - (BUSINESS WIRE) - PeoplesBank operates 16 locations in Western Massachusetts. Its 250 plus employees are tasked with carrying out the motto of the company, "A passion for what is possible." To make that a reality, PeoplesBank puts a great deal of emphasis on customer service, Internet, telephone and mobile banking services.

"We have a good mix of Internet, mobile and brick and mortar capabilities," said Joe Zazzaro, CIO and first vice president of information technology at PeoplesBank. "While the trend is to bank online or with mobile technology many of our customers still like to come into our branches."

The bank's IT team needed to provide quick, accurate responses to IT support requests in order to keep the bank running smoothly and ensure employees and customers received superior service. It implemented the BMC Track-It! solution from BMC Software (NASDAQ:BMC) to enable more efficient help desk operations and achieve its goals.